The new WhatsApp Business is the company’s first step to monetize the application. The e administration can create their own profiles with a description of your activity, your email, your address and your website. This new application will also be compatible with WhatsApp Web. WhatsApp Business (WhatsApp for Business) worked as a trial since last year, but now it has just been enabled to download on Android in the United Kingdom, Indonesia, Italy, Mexico and the United States. Then it will come to iOS and other countries. Sweden Email List The accounts are intended for businesses that receive a high volume of WhatsApp messages and need help staying up to date, said WhatsApp COO Matt Idea. WhatsApp Business, which for now is free and is ideal for a good Marketing strategy , but in the future the intention of the Facebook-owned company is to start charging for the service. In September last year, when they announced the first tests with WhatsApp Business, the airline KLM showed in a video what type of use it gives to the app: How does it work Users will continue to use the common version of WhatsApp.
It will be the companies and businesses that will have to download WhatsApp Business to take advantage of its advantages, which includes access through WhatsApp Web. This will be the new version of the app : Company profile : provide your customers with useful information such as company description, email, address and website. The company is also testing the use of verified accounts for businesses. Messaging tools : save time with smart messaging tools, quick responses that allow you to respond more quickly to frequently asked questions, welcome messages that allow you to introduce yourself to your customers, and absence messages that allow you to notify when are you busy Statistics : information such as the number of messages read will be released to see what works WhatsApp Web : send and receive messages with WhatsApp Business from your computer Account type : Your contacts will know that they are talking to a company because it will appear as a company account. Over time, some businesses will have confirmed accounts when the phone number on your account is confirmed to match your business phone number.
Using all the tools that WhatsApp Business offers you and being empathetic when serving a client are key factors in making your business grow, so learn to take advantage of it. Here we tell you how. Deliver the same interaction experience across all channels. Hong Kong lead Do this before incorporating it into your care system. It is not feasible to create different experiences than the ones you already have running on other channels (Web, Facebook, Messenger). If you do, you will have to double down on maintaining multiple platforms, and clients will have different versions when trying to solve a problem. Customize. Use all the resources that WhatsApp has (multimedia messages, voice messages, image carousels, emoticons, etc. This is better than using only information and plain text. Voice messages . Being simple and fast shipping, it is advisable to use them to maintain constant and closer interaction with users. Service platform. It is important that you have learning reports in real time, in order to identify areas where you can improve.