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Experiment: How iSelect connected with more consumers by adding digital video to its media mix

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Experiment: How iSelect connected with more consumers by adding digital video to its media mix

What we set out to test Can brands increase sales by complementing their TV campaigns with online video ads? The background iSelect is Australia’s go-to destination for consumers to compare insurance and utilities products from a range of providers. The brand was primarily using TV advertising as a key channel to drive sales, but it wanted to understand whether adding online video to its media mix could help deliver incremental sales while improving key brand metrics.  Event Planner Email List  When iSelect discovered that its core audience, Aussies aged 25 to 54, were spending a significant amount of time watching video content online, the brand partnered with YouTube to conduct an experiment to see if it could extend its reach to light or non-TV-watching consumers.

How we set the experiment up While developing its TV campaign to reach Aussies in the market for private health insurance, iSelect also created video ads to catch people’s attention as they researched their options online. The brand decided to make its online video spots 15-seconds long and non-skippable to create a similar — and comparable — viewing experience on both channels. iSelect conducted a matched-market analysis to find two comparable test markets, Victoria and New South Wales. Then, the brand set up a test to find out how complementing its TV ads with online video influenced sales. Control group (Victoria): TV ads only for four weeks Test group (New South Wales): TV ads and non-skippable YouTube ads for four weeks What we learned Keeping up with people’s changing viewing habits by showing up across different platforms helps brands boost key metrics.

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iSelect saw that complementing its TV campaigns with online video ads drove 13% more sales from its key audience as well as a 7.5% higher sales lift overall.  Hong Kong Lead  The brand was also pleasantly surprised to find that running TV ads and video spots simultaneously increased both ad recall and brand favorability respectively. Moving forward, iSelect plans to continue pushing the envelope by experimenting with different kinds of video formats. “By adding online video to our media mix, we were able to reach our main goal of driving incremental sales while uncovering channel synergies to support further growth in the future.” – Paul Coco, Head of Digital Marketing, iSelect

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