The Internet makes it possible for people uae cell phone to be in multiple stores at the same time. Browser tabs allow comparisons to be real-time and turn the purchase decision into a much more complex process. Therefore, being available to answer questions from your customers and even negotiate payment terms while they make the purchase is essential. uae cell phone How long is a long time? That depends on the customer’s depth in your purchase funnel. If he’s nearing the end of the sale, every second counts. And that’s not when you should keep him uae cell phone waiting for an email or a call after he’s filled in all of his information in a form.
In other words: a long time is exactly the uae cell phone minute after your customer decided to buy from the competition. This can happen in several cases: price and quality are higher : you shouldn’t give him a chance to do a price search. Speak your pros and cons and positively influence your customer to buy something of quality; uae cell phone you offer something unique : in the anxiety of finding competitors, your customer may get lost in their research and end up giving up on the purchase; Something Custom: Let your customer know if the customization you offer is really for them. uae cell phone The tips here were brought by the service experience of JivoChat operators, uae cell phone who serve more than 2,000 people every day, and platform customers.
1. Don’t keep customers waiting Have operators available: uae cell phone each operator can serve a maximum of 5 customers at a time. So, depending on your flow, Hong Kong Lead hire more operators. You can find great freelancers who can work remotely for you. After solving the customer’s problem, don’t be shy about ending the conversation. uae cell phone Sometimes the customer thanks several times for being polite and may be embarrassed to end the conversation. 2. Avoid long texts The longer the text, the longer your customer will take to read. So, no blog posts within your online chat . uae cell phone Be quick and direct. If you need to provide more or more specific content, uae cell phone a good option is to use FAQs, blogs and videos, that is, sources outside the chat.